At Arab Archery Kuwait, we aim to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy explains the conditions under which products may be returned or refunded when purchased through our website.
- Return Eligibility
Customers may request a return if the product received is damaged, defective, or incorrect. Return requests must be submitted within 7 days from the date the order is delivered.
To be eligible for a return, the product must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all accessories, manuals, and components provided with the product
Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return.
- Non-Returnable Items
Certain items may not be eligible for return for safety or hygiene reasons, or if they are customized or specially ordered products.
- Return Request Process
To initiate a return request, customers must contact us through the contact information provided on the website and provide:
- Order number
- Description of the issue
- Photos of the product if it arrived damaged or defective
Our team will review the request and provide return instructions if the request is approved.
- Refund Process
Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
If approved, the refund will be processed using the same payment method used during the purchase, unless otherwise agreed.
Refund processing time may vary depending on the payment provider.
- Shipping Costs
Shipping fees are generally non-refundable unless the return is due to:
- A defective product
- A damaged product during delivery
- An incorrect item sent by us
If the return is approved due to any of the above reasons, the return shipping cost may be covered by us.
- Exchanges
If a product arrives damaged or defective, customers may request an exchange for the same item, subject to product availability.
- Order Cancellation
Orders may be canceled before they are shipped. Once the order has been processed or shipped, cancellation may not be possible and the return policy will apply instead.
- Contact
For return or refund requests, please contact us using the contact details provided on this website.